Technology Support Technician

Technology Support Technician

Position Number: 00017909

Vacancy ID: P020398

Department: ITS - CRC - Comp Repair Center-607700ITS - Customer Experience - 607000

Full Time Equivalent (FTE): 1

Full Time/Part Time Permanent/Time Limited: Full-Time Time-Limited

If time-limited, estimated duration of appointment:  3-year time-limited

Hours Per Week: 40

Work Schedule:

Monday-Friday 8:00am-4:30pm

Job Code ID: Technology Support Technician - Journey

Salary Shown to Applicants (Hiring Range): $50,000-$53,628

Salary Grade Equivalency:  IT01

FLSA Designation: Nonexempt

Duties Exempt: No

Department Description:

The Computer Repair Center (CRC) is a Lenovo-certified, Dell-certified and Apple-authorized computer repair center, located on campus. It provides students, faculty and staff with the quickest possible computer hardware repair of their Apple, Dell and Lenovo model laptops and desktops.

Equal Opportunity Employer:

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Position Discription:

Information Technology Services (ITS) is the central University-wide provider of information technology, telephony, and networking services to support the University’s mission of teaching, research, and public service. ITS provides a wide range of technology planning, implementation, and support through several major functional units, which include: communication technologies, enterprise applications, enterprise reporting and departmental systems, information security, infrastructure and operations, research computing, teaching and learning, and customer experience and engagement. ITS partners with a number of school, college, and division-level IT service providers to assure comprehensive technology support and infrastructure across the University. ITS Customer Experience & Engagement (CE&E) provides professional IT support, in partnership with campus units, for information technology solutions for faculty, staff and students. The division advances the University’s role as one of the nation’s leading public universities by providing continuous service improvement and leveraging technology efficiencies and expertise. CE&E is tasked with providing a wide range of technical support services to the campus community and is the first point of contact for IT support at UNC Chapel Hill.

This position is part of the Computer Repair Center within the Customer Experience & Engagement Division of ITS. As a part of the Computer Repair Center (CRC) team this position performs computer hardware repairs on Lenovo, Apple, and Dell desktops and laptops for University affiliated customers. The work performed by this position will include diagnosing the cause of computer hardware failures, execution of the computer hardware repair, and post repair functionality confirmation. Additionally this position is required to maintain detailed records of any computer hardware repair performed, administrative work that may accompany the repair, and up-to-date vendor required trainings/certifications.

Essential Skills, Knowledge and Abilities:

Candidates must have previous experience completing computer hardware repairs. In addition, candidates must hold a current CompTIA A+ Certification and be able to obtain Lenovo Service Technician Certification, Apple Certified Mac Technician Certification, and Dell Self-Dispatch Certification. Candidates must be able to work well in a team environment. Candidates must also be comfortable working in a common space with CRC and other IT Support personnel.

Education Requirements:

Preferred Qualifications:

Repair or Training Certifications from authorized service providers; Lenovo, Apple, and Dell. Service and repair request tracking applications such as TDX, Fixably or similar.

Required Licenses/Certifications:

Qualifications and Experience:

Graduation from high school and one year in the field of technology related to the position’s role.

• Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Special Physical and Mental Requirements:

This position requires the ability to drive to customer locations on and near campus using department-owned vehicles.

This position requires the ability to move equipment up to 50 lbs., as well as the ability to stand while working for one hour or more at a time.

Quick Link for Direct Access to Posting: https://unc.peopleadmin.com/postings/302281

Department Contact Name and Title: Parker Whitley

Department Contact Telephone or Email: pwhit@unc.edu

Posting Open Date:  06/05/2025

Posting Close Date: 06/11/2025

Open Until Filled: No

Office of Human Resources Contact Information: If you experience any problems accessing the system or have questions about the application process, please contact the University’s Equal Employment Opportunity office at (919) 966-3576 or send an email to equalopportunity@unc.edu