Ambassador Team Leader

SUNY Upstate Medical University   Syracuse, NY   Full-time     Administration / Clerical
Posted on July 20, 2022
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Ambassador Team Leader

Upstate Medical University in Syracuse NY is looking for an Ambassador Team Leader to join our Patient Access- Ambassadors Department.  We are looking for an individual with great customer service skills, friendly and positive attitude, a leader that has new ideas and will help the department grow this program.

The Ambassador Team Leader will provide day-to-day leadership and direct supervision of Ambassadors, who are a team of customer service professionals. Maintain consistent staffing levels; recruit, hire and train all staff. Provide coaching and counseling as needed. Complete probationary reports, yearly evaluations and conduct individual meetings if employee is not performing well. Hold monthly staff meetings and monthly one-on-one meetings. Oversees the completion of EPIC WQs. Ensures all patient signatures keep policies, procedures and cheat sheets up to date. Liaison for meetings with internal departments that interact with Ambassadors. Maintain work schedule per union guidelines and coordinate time off for employees. Act as a leader providing positive reinforcement to employees. Major responsibilities include: staff supervision, ensuring smooth visitor clearance and sign-in process, ensuring staff are providing excellent customer service and that staff are completing patient signatures who are in-house from Missing Signs WQ and responsible for overseeing way-finding and escorting of patients.

Minimum qualifications: Associates degree and two years relevant experience in a health care setting (hospital preferred) or equivalent combination of education and experience. Strong communication skills, ability to handle multiple priorities, excellent customer service skills and the ability to work with diverse patient populations in a stressful environment required. Prior supervisory experience required.

If you are an individual who would like to make a positive difference please consider applying to our current opportunities at:

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability.