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SIT CORPORATION

Miami , FL

Customer Service Associate

SIT CORPORATION
Miami, FL Full-time
Posted on March 11, 2019

Customer Service Associate

SIT Corporation, Military Defense Contractor is looking for a skilled problem solver to join our team as a Customer Service representative. We need an Enthusiastic Individual who can listen to customer service issue and offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

DUTIES AND RESPONSIBILITIES:

  • This valued candidate will lead in generating extensive phone calls to existing vendors to
  • Follow up on request for quotes, updating our vendor’s database, data entry, and submitting bids to our customers
  • Our model for Customer satisfaction: “ Customer is always right ! “
  • Meet all customer call guidelines including service levels, handle time and productivity.
  • Promptly respond to inquiries and requests from prospective customers.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Impact the company’s bottom line by problem solving and turning frustrated customer to repeat customer.
  • Enter variety of data using current technology
  • Prepare and sort documents for data entry
  • Create and maintain logs for tracking purposes
  • Review and enter data updates in the systems
  • Review discrepancies in data received
  • Advise supervisor of issues related to data
  • Handle customer inquiries and complaints
  • Troubleshoot and resolve delinquent purchase order deliveries
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Job Requirements:

  • West Kendall Area
  • High School diploma – Minimum
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Computer Literate (50 wpm)
  • Ability to remain professional and courteous with customers at all times.
  • Patience
  • Clear Communication Skills.
  • Ability to use positive language
  • Time management Skills
  • Goal Oriented Focus
  • Tenacity
  • Willingness to Learn

BENEFITS:

  • Hours of operation: 8:30 AM to 5:00 PM - Monday - Friday
  • 30 minutes for lunch - 10 minutes AM & PM breaks
  • 2 weeks vacation after one year of employment
  • End of the year Bonus.
  • Company pays 50% of Health insurance
  • 401k Pension Plan
  • Paid National Holidays
  • Excellent Starting Pay