General Manager
● Oversees the daily operations of the company’s three entities: RC Management (restaurant and events), Concierge Club and Condo owners Association.
● Responsible for leading and improving efficiency and increasing departmental profits while managing the company’s overall operations. This includes overseeing the hiring of staff, creating and tracking operating budgets, overseeing day to day operations, establishing policies and procedures, evaluating and improving operations and financial performance.
● Ensures full compliance to operating standards. Creates key performance goals and manages all department heads and employees. Conducts coaching/counseling sessions; prepares performance improvement plans, disciplinary documentation; conducts terminations.
● Manage COA, Retail and/or Developer operating and reserve financials to meet or exceed goals and expectations. Works with condo association management company to coordinate on-property services. Partner with finance to create realistic budgets while managing COA increases. Monitor and effectively manage payroll, inventory and products. Monitor and refine controls and compliance plans. Influence, build and maintain positive and professional internal and external business relationships.
● Monitor and evaluate all owner feedback and ensure any concerns or complaints are resolved quickly and efficiently. All communications and decisions must be consistent with the brand standards and company culture
● Responsible for ensuring compliance with all health and safety regulations, fire codes, zoning and ensuring all other legal requirements are met and maintained. Assists with the procurement of operating supplies and equipment, and contracting with third-party vendors for essential services and equipment.
● Responsible for overseeing the property management company, working with them to coordinate services and making sure the building is properly maintained at all times.
● Above all, this position serves as the central hub and point of contact to ensure communication, consistency and member satisfaction is achieved through all departments and among all department heads and their team members.
Qualifications
● High school diploma or equivalent required; associate or bachelor’s degree preferred
● Previous proven experience as a general manager or in a leadership role managing multiple departments and teams.
● 6+ years of experience in the hospitality industry with significant experience working in the luxury market. Outstanding management skills. Excellent written and verbal communication skills
● Knowledge of Ocean Reef Club’s departments, policies and services is a plus but is not required
Compensation
$90,000/salary exempt
4 weeks of paid vacation (between June and September) Health insurance reimbursement