Client Service Representative

Career Description: 

The Client Service Representative will play a vital role in establishing and maintaining a productive relationship between the company and prospective clients. Acting as a link between clients and upper management; the client service representative communicates with clients and assists them, in person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the client's needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Convey RAVA products and services to our existing & potential new customer base
• Consistently reinforce the value of our products, develop customized solutions and market available promotions to deliver exceptional service in every conversation 
• Offer alternative solutions where appropriate, to retain high level of customer satisfaction
• Achieve growth and sales goals by successfully maximizing time & self-performance
• Build and promote strong, long-lasting client relationships by partnering with them and understanding their needs
• Efficiently follow-up on new leads and referrals within 24 hours
• Responsible for sourcing and generating new client leads on a weekly basis
• Support inbound customer inquiries, including billing & resolution support
• Occasionally assist with cross training new employees in locations we birth
• Maintain all Sales Order documents in numerical order ensuring reprinting is done immediately if partials are sent
• Update customers weekly on all their orders ensuring tracking orders with vendors and verifying ETA’s
• Ensure customer requirements are properly notated in QB’s
• Ensure prior to 3:30PM the day before, all orders being dispatched are communicated to Warehouse Team on a timely basis (inclusive of invoices & prepared packing slips)
• Assist in other duties as assign that support the overarching values & goals of RAVA

EDUCATION AND/OR EXPERIENCE

• Comfortable multi-tasking and prioritizing tasks without guidance
• Excellent interpersonal skills
• Ability to work in a fast pace environment
• Punctual with strong attendance history

COMPUTER SKILLS

Proficient in Microsoft Office & Quickbooks.

LANGUAGE SKILLS
Bi-lingual excellent written, verbal and interpersonal communication skills a must.

OTHER

• Strong client/customer service focus.
• Ability to interact well with others and work within a team oriented environment.
• Willing and able to adjust to multiple demands, shifting priorities, and demonstrate flexibility in the field.
• Detailed oriented with strong organizational and prioritization skills.
• Solution oriented
• Passionate about assisting customers

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• Operational Hours
• Monday – Friday 8am-5pm