Client Service Representative

Rava Group Containers   Miami, FL   Full-time     Business Development
Posted on March 9, 2023

Career Description: 

The Client Service Representative will play a vital role in establishing and maintaining a productive relationship between the company and prospective clients. Acting as a link between clients and upper management; the client service representative communicates with clients and assists them, in person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the client's needs.



  • Convey RAVA products and services to our existing & potential new customer base
  • Consistently reinforce the value of our products, develop customized solutions and market available promotions to deliver exceptional service in every conversation 
  • Offer alternative solutions where appropriate, to retain high level of customer satisfaction
  • Achieve growth and sales goals by successfully maximizing time & self-performance
  • Build and promote strong, long-lasting client relationships by partnering with them and understanding their needs
  • Efficiently follow-up on new leads and referrals within 24 hours
  • Responsible for sourcing and generating new client leads on a weekly basis
  • Support inbound customer inquiries, including billing & resolution support
  • Occasionally assist with cross training new employees in locations we birth
  • Maintain all Sales Order documents in numerical order ensuring reprinting is done immediately if partials are sent
  • Update customers weekly on all their orders ensuring tracking orders with vendors and verifying ETA’s
  • Ensure customer requirements are properly notated in QB’s
  • Ensure prior to 3:30PM the day before, all orders being dispatched are communicated to Warehouse Team on a timely basis (inclusive of invoices & prepared packing slips)
  • Assist in other duties as assign that support the overarching values & goals of RAVA




  • Comfortable multi-tasking and prioritizing tasks without guidance
  • Excellent interpersonal skills
  • Ability to work in a fast pace environment
  • Punctual with strong attendance history



Proficient in Microsoft Office & Quickbooks.

Bi-lingual excellent written, verbal and interpersonal communication skills a must.


  • Strong client/customer service focus.
  • Ability to interact well with others and work within a team oriented environment.
  • Willing and able to adjust to multiple demands, shifting priorities, and demonstrate flexibility in the field.
  • Detailed oriented with strong organizational and prioritization skills.
  • Solution oriented
  • Passionate about assisting customers
  • Operational Hours
  • Monday – Friday 8am-5pm