jobs

Customer Service Representative

Move - Way Logistics Limited
Miami, FL Full-time
Posted on May 19, 2019
Move - Way Logistics Limited, is outstanding in the Freight Logistics Industry, with the aim of customer and staff satisfaction. We specialize in all forms of freight management including air and sea freight. Our logistics team has expert knowledge in customs clearance, documentation services for both import & export of international freight. We are an equal opportunity employer promoting diversity, within our workforce and therefore welcomes application from qualified individuals. Our job is flexible based on your availability, when thinking of expanding your career, think Move-Way Logistics. JOB DESCRIPTION Take over and sorts out customer questions and requests via telephone and email Respond promptly to customer inquiries Generate sales leads Handle and resolve customer complaints; Identify and assess customers' needs to achieve satisfaction Keep records of customer interactions Process customer accounts and file documents Perform customer verifications Follow communication procedures, guidelines and policies Offer customer support using different software applications Effectively escalates any sensitive or customer concerns to management as required. REQUIREMENT Customer support experience (with at least 1 year) SKILLS Mastery of handling computers (especially Microsoft Office applications) Know-how of the demanding language of customer satisfaction; Strong phone contact handling skills and active listening The pragmatic approach to problem-solving and problem analysis Ability to multi-task priorities and manage time effectively Excellent verbal and written communication skills EDUCATION High School (Minimum) Job Type: Temporary / Permanent Employment Type: Part -Time / Full Time / Temporary