Collection Agent / Customer Service
Hayt, Hayt & Landau
South Miami, FL
Full-time
Call Center / Customer Service
Posted on March 3, 2019
Job Description
We expect the candidate to be highly motivated, competitive, energetic, assertive, courteous and able to easily handle rejection.
- Contacting consumers informing them they have a delinquent account that
needs to be paid.
- Negotiating the best possible payment arrangement if the consumer cannot
pay their balance in full.
- Following all federal, state, and local laws. Highly follow the FDCPA.
- Maintaining a positive, problem-solving approach.
Requirements
The ideal candidate should also possess the following skills and abilities in order to successfully perform the job.
- Proficiency with Outlook and other Microsoft Office applications
- Bilingual in English and Spanish.
- Excellent written, communication, and listening skills.
- Basic computer skills. Self-motivated and goal oriented. Ability to remain
professional at all times.
- Excellent negotiation and persuasive skills.
- High school diploma or equivalent required.