Dispatch Agent, Emergency Roadside Service
GEICO Macon, GA Full-time Call Center / Customer Service
Posted on January 13, 2020
Our associates' quality of life is important to us. Full-time GEICO associates are offered a comprehensive Total Rewards Program*, including:
- 401(k) and profit-sharing plans
- Medical, dental, vision and life insurance
- Paid vacation, holidays and leave programs
- Tuition reimbursement
- Associate assistance program
- Flexible spending accounts
- Business casual dress
- Fitness and dining facilities (at most locations)
- Associate clubs and sports teams
- Volunteer opportunities
- Federal Credit Union
* Benefit offerings for positions other than full-time may vary.
Job Duties & Responsibilities
Are you looking for a rewarding professional career? Do you have the desire to help people? Then GEICO's Emergency Roadside Service (ERS) Department is the place for you! Our ERS Dispatchers are there to help our policyholders when they experience problems with their vehicles. As an ERS Dispatcher, you'll be trained to assist customers in obtaining help when there is a problem with their vehicle, such as locating and dispatching glass repair, locksmith, or a tow truck. You will learn about our dynamic industry and prepare to assist customers through our comprehensive, fully paid training program.
At GEICO, the opportunity for advancement is outstanding! We invest in our associates through training and development to help them reach their career goals and personal aspirations. Our associates average two promotions within the first three years.
At GEICO, we provide on-going training to help you learn your job.
We encourage professional development through GEICO University, our company-wide training and development program.
We provide constant coaching and feedback to help you develop your skill.
We offer opportunities to advance your career and become a lead, coach, trainer or supervisor.
Starting Salary: $30,978.85 with 10% night differential pay after 1pm start time with increases for meeting goals.
First salary increase @ 6 months $1,000.00. Second salary increase @ 12 months $1,000.00.
Annual Increases continue with tenure and continuation of meeting goals.
Training Hours: 8 Weeks - 4pm -12:15 OR 7:30am - 3:45pm
Work Hours: 4pm - 12:15am; 5pm - 1:15am; 6pm - 2:15am
Weekend Work: Every Saturday or Sunday OR Both Saturday and Sunday
Open on Holidays to serve customers nationwide
- High School diploma or equivalent
- Good customer service skills or prior experience
- Demonstrated timely, consistent job attendance history
- Solid computer, grammar and multi-tasking skills
- Must be comfortable working in a fast-paced, high volume call center
For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.
Equal opportunity employer. GEICO conducts drug screens and background checks on applicants who accept employment offers.