Customer Service Representative
DICKER STAFFING SERVICES
Pay Rates – Up to $15.00/hourly
Customer Service Representative
Dicker Staffing Services has been servicing the Dallas/Ft. Worth area for over 37 years. We have immediate full time and part time temporary to hire positions available for customer service representives located throughout the Dallas Metroplex area. Must have 3 to 5 years experience in a call center/ customer service environment. Experience with both inbound and outbound calls, proficient in Microsoft Word and Excel, excellent communication skills and the ability to multi-task are required. Also must be able to type a minimum of 40wpm. We utilize E-Verify.
For immediate consideration, please submit resumes by clicking apply now.
Primary responsibilities
- Resolve customer complaints via phone, email, mail.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.