Del Monte Fresh Produce N.A., Inc

Miami , FL
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Senior Logistics Dispatcher

Del Monte Fresh Produce N.A., Inc
Miami, FL Full time
Posted on November 5, 2017

Senior Logistics Dispatcher (Exempt)

Responsibilities:

- Provide superior customer service to both internal and external customers by exceeding their expectations.

- Carrier/Broker sourcing and development is a primary function of this position.

- Dispatch Company controlled freight and support of sales and commodity group managers.

- Negotiating rates with Carriers/Broker for expedited loads, re-routes, and new lanes.

- Meet or exceed rate expectations as defined by corporate pricing.

- Manage tendering process via Produce Pro to route the lowest cost provider.

- Maintain billing and dispatch accuracy of 98% or greater.

- Dispatch/coordinating between carrier drivers/dispatch and sales.

- Post freight on various load boards and call carriers/broker to book loads.

- Confirming/verify rate via load tendering process.

- Verify carrier is set up and with Del Monte Carrier/Broker standards.

- Follow company policy for processes and procedures.

- Managing demurrage, detention, layover, and other accessorial costs in accordance with company process and solve driver/carrier/broker issues.

- Maintain on time Pick-Up and Delivery performance of 97% or better.

- Update/track carrier/driver location information within company guidelines.

- Maintain carrier profile information.

- Back up other dispatch positions.

- Manage other logistics coordinators or dispatcher.

- Assist Branch Manager or Director, Logistics Services in leadership duties and reports when instructed.

Requirements:

- Work hours.

- 50 to 60 hours per week as needed.

- Brokerage experience.

- High school diploma or general educational development, but college degree preferred.

- 3-6 years of transportation and 3rd party dispatch experience in sourcing and developing carriers and routing.

- Work independently, great communicator & customer service skills.

- Negotiation skills.

- Supervisory skills.

- Problem solving/investigation skills.

- Filling/copying/data entry experience and analytical skills/accurate typing skills.

- Ability to coordinate high volume phone skills.

- Computer experience with microsoft office including excel and outlook.

- 2 years brokerage experience.

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