Applications Developer 3 ( CRM, ECM, RPA)

Posting Title: Applications Developer 3 – CRM, ECM, RPA

Job ID: 10275                                                                                                   

The Division of University Technology (UTech) at Case Western Reserve University core values are adaptability, service excellence, collaboration, innovation and integrity.  And to bring out the best in their people, Case Western Reserve University/UTech offers many resources to support career growth, health, wellbeing and safety, as well as pay and benefits. We cannot wait to see what we accomplish as we work together to think beyond the possible.  Are you ready to work with an amazing team and make an impact? If so, we invite you to apply for our Applications Developer 3 – CRM, ECM, RPA (Job ID 10275) opportunity.

POSITION OBJECTIVE

Under limited supervision design, develop, implement, test, and support Case Western Reserve University’s various customer relations management (CRM), Enterprise Content Management (ECM), and Robotic Process Automation (RPA) systems. This can include packaged application customizations, custom application development, as well as multi-system integrations. Work with the business partners of the various applications to analyze, design, develop data structures, integrate solutions and related vendor applications.  Perform upgrades, configurations, troubleshooting, testing, documentation, in support of both platform architecture and user facing applications and products. Responsible for developing, documenting, and retaining core knowledge of the CRM, EMC, and RPA systems and for troubleshooting operational issues.

ESSENTIAL FUNCTIONS

1. Perform complex application administration, configuration, integration, installation of new application releases, on-going maintenance, and application patching; produce documentation for those administration processes. Maintain the reliability, availability, and performance of application environments. Provide application configuration, customization, and integration support. Analyze business requirements; design and document technical solutions. Apply technical expertise and creative problem-solving techniques. Identify problems with existing application design and functionality. Conduct regular internal system audits and prepare the CRM, ECM, RPA, and clients for system upgrades. Diagnose and correct problems with software programs. Test and debug applications in conjunction with stakeholders and customers and develop programs for automatic correction of erroneous data. Evaluate technology alternatives for establishing systems and data interfaces and converting legacy systems to new technologies. Perform data management tasks, including data conversion. Analyze data requirements, identify data sources; diagram data flow and data relationships; create logical design of applications databases from customer data requirements; develop database specifications; define file/table structures; analyze system interface requirements, create the integration and migration programs. (50%)
2. Develop and document best-practices for designing, building, testing, and deploying applications. Work with stakeholders for planning, formulating objectives, estimating tasks. Participate in evaluation of requests/enhancements. Work with stakeholders in order to collect, document, implement, and maintain business and system requirements and/or action plans. Serve as a resource to consultants and customers. Coordinate and integrate assigned work with other team members. Provide on-call and remote support as needed. (30%)
3. Assist in training of new users and grow the CRM, ECM, and RPA skill set across the university, promoting adoption, including the engagement of students in the Salesforce Economy. Serve as resource to consultants and customers by responding to issues, technical assistance, providing guidance, and performing system overviews. Participate in development of best practices of the Software Development Lifecycle (SDLC) and software quality standards. (15%)

QUALIFICATIONS

Education and Experience: Associate's degree in computer science, information technology, or related field and at least 7 years of experience –OR- Bachelor's degree in computer science, information technology, or related field and at least 5 to 7 years of progressive experience. Salesforce Certified Administrator certification preferred.

REQUIRED SKILLS

1. Knowledge of current and emerging Customer Relationship Management (CRM) required. Expert understanding of Salesforce preferred.
2. Knowledge of current and emerging Enterprise Content Management (ECM) systems. Experience with developing OnBase solutions preferred.
3. Knowledge of current and emerging Robotic Process Automation (RPA) systems. Experience with UiPath or Hyland RPA.
4. Experience in database design, complex data integration, system analysis and basic knowledge of data modeling and data warehouse.
5. Thorough understanding of the software development life cycle (SDLC).
6. In-depth knowledge of systems design principles, methodologies and tools, including those applicable to web-based environments.
7. In-depth knowledge of the general functions, capabilities, characteristics, and limitations of standard computer platforms and devices as they apply in performing business and systems analyses.
8. In-depth knowledge of basic database theory, design rules and development practices, including data modeling, data flow and entity relationship analysis.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

Case Western Reserve University has implemented a COVID Vaccination policy requiring evidence of COVID-19 vaccination for all students, faculty and staff with an on-campus presence. Religious and medical exemptions may be provided in accordance with applicable federal and state laws. For more information go to: https://case.edu/equity/covid-19-accommodations. Applicants may contact the Office of Equity at 216-368-3066 /equity@case.edu for information regarding religious or medical exemptions as an accommodation.

To Apply: https://case.edu/hr/careers. Job ID: 10275