Bilingual Customer Service Representative (Work from Home)

Atento   Miami, FL   Temporary     Call Center / Customer Service
Posted on August 22, 2021
Atento is currently looking for candidates for an upcoming government project. This will be a remote Customer Service Representative position, will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller.


  • Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information
  • Performing outbound calls to verify the authenticity of received documents
  • Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
  • Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers
  • Other duties as assigned


  • High School Diploma or GED equivalent required
  • At least six (6) months of customer service required; call center experience preferred
  • Must be a U.S. citizen
  • Ability to pass a federal background check (fingerprint process)
  • Bilingual Preferred

Home Office Requirements:

  • Hardwired internet (ethernet) connection
  • Internet speed of 20mbps or higher required
  • Private work area and adequate power source
  • All equipment will be provided by Atento