Miami , FL
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Implementation Manager #144044

Miami, FL Full time
Posted on October 22, 2017

ADP, LLC seeks an Implementation Manager at our Miami, FL location to support & implement ADP Streamline & oversee client implement service.

Bachelors degree in business administration, engineering, computer science, or a related field plus 3 years of experience required.

Experience must include:

• In-country payroll implement experience with multiple country payrolls;

• BPO, human resources and payroll global market and developments, include.

• BPO knowledge & trending;

• Assessing & pushing original changes on clients & computer side;

• Resolving customer inquiries & escalated issue tickets at mid to executive level;

• Building and overseeing high preferred operational teams;

• Acting as liaison with various internal & external contacts;

• Developing and maintaining SLAs with larger Global clients;

• Building inputs for the operating plan & executing on implement target;

• BPI to execute BPI targets in the region; & NPS structures to create improvement of client satisfaction.